Our Terms & Conditions
It is hereby informed that the "Pro Computers" is an I.T. Service & Computer Spares / Components / Accessories distribution provider and we are not a manufacturer.
I.T. Service charges / payments are not refundable and no specific warranty provided on repaired / restored parts.
Software sold on physical disc / other storage medium are fully genuine. Any error on software sold by us does not comes under any warranty policy.
Computer spares / components / accessories on repairs once sold will not be taken back or exchanged.
Once invoice generated for a confirmed order cannot be modified or cancelled for any reasons thereof.
The item is tested for physical damage at the point of sale and the company is not liable for the physical damage of item anymore. It is also the duty of the buyer to immediately check the physical condition of the purchased goods. All goods are consigned at buyer’s risk and the company is not responsible for any loss, damage or pilferage in transit.
Our responsibility ceases the moment after the goods leaves our warehouse.
Materials sold are spares, components & accessories of computers and do not form the complete system in full. Above goods are only in the form of components / sub-assemblies / and not a “New PC “unless it is specified as “New PC / New System”.
Any products purchased from us for any special usage in abnormal environment i.e. Other than normal usage should be informed to us at the time of purchase otherwise the warranty is void and null.
No Customer can waive responsibility on grounds of ignorance of terms & conditions.
For "Dead on Arrival" products buyer needs to make sure that all the parts and accessories of the product should be there in the box which comes with it, failing will result non acceptance.
Physical damage / mishandling of products / Tampering of warranty stickers - do not cover warranty. All product sold by us require technically qualified PC Hardware engineer for installation.
Pro Computers has the rights to cancel any orders related to price or stock issues.
All products sold by us carry only carry-in warranty. Shipping charges (To & Fro) to service center has to be bear by the customer.
Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned it means warranty is direct by Distributor / Manufacturer.
We request the customer to send the copy of our invoice for warranty purposes always when there is a service problem for products. Shipping will be paid by the customer for the same.
Goods once sold will be accepted for warranty repair / manufacturing defect repair only if they are in good physical condition.
Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.
Warranty clause stand void for damage caused due to mishandling of equipment for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem etc., on the basis that under normal condition there would have been no damage of the product.
Warranty is against manufacturing defects only, and as per manufacturers warranty policy. In case manufacturer has local service centre then for warranty the customer has to approach the service center directly with the purchase details.
Products under warranty will repaired as per manufacturer/ supplier warranty policy.
We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing.
Warranty service will be given only where the full payment is made on the due date.
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